Refund policy

If you are not happy with your purchase and would like to return the item, please read through the following;

• If you are unhappy with your purchase for any reason, we offer a refund to customers within 7 days of purchase.
• Please contact us at hi@madambotany.co.za should you want to return your purchase.
• Please note that the return shipping costs will be for your own expense, unless the item/s being returned are defective or not as ordered. Please contact us to make arrangements if this is the case.
• Returned product/s to be received in tact and un-used.
• You are also welcome to return the item to our store located in Knysna.

Unfortunately we do not accept returns of sale items.

Shipping fees are non refundable.  

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

If your product is damaged in any way on delivery, please notify us and send us images as proof within 7 days of delivery on hi@madambotany.co.za so we may correct this as soon as possible.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return (i.e. not your cup of tea or damaged or faulty).  If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.  

Madam Botany does not offer any returns on international shipments.